Project feedbacks are often missed by teams, which are valuable to building a successful team and company. After completing any project (web, SEO or anything), feedback from the customers becomes self- evaluating tool for the team, more often they trigger process changes within the company. The following are ten few simple questions, your customer might take 10 minutes to one hour. If you convince the customer to answer them, remember you have a vital tool that helps you to improve. Here are they:
1. Are you happy with the deliverables? Is that what you wanted?
2. Was there any moment(s) that frustrated you? Do you think we could have avoided it?
3. Did our development process go well? Or do you want us to improve?
4. There are enough questions and communications from the team to understand the scope?
5. Did we provide enough time for you to review interim updates, and
6. Did the team work collaboratively with you and your team?
7. Did the team listen to you? or do they need to be more attentive to the details?
8. Do you think we added any values to the deliverables?
9. Will you come back to us? (For new or existing projects)
10. What is your over rating for us on this development? (Note: You can provide a five or ten start based rating system, preferably with
I recommend you to make these questions online as a form to Email or Database or both, so that these feedbacks can be reviewed easily at the projects review meetings. Also management can discuss each feedback to find out any deficiencies and improve the system or help people for better performance.
If you want to have them as a PHP-mySQL form send your feedback here, and we will send a copy of the file, which you can host at your own server.
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